We recommend that you insure your package when shipping back to us when purchasing your own shipping labels.

Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.

Please use a shipping method that is trackable, such as FedEx or UPS.

When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.

The product should be packed in the original product box with the UPC codes intact.

If your package was originally shipped double-boxed, please return the unit(s) double-boxed.

Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.

Please write the RA number on the shipping label and NOT on the product box itself.

If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.

Next, to ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist: To make a return, please first call your Sweetwater Sales Engineer to arrange for an RA (Return Authorization) number. We're sorry your purchase didn't work out for you. Marching Percussion Accessories Shop By Category Guitar Workshop Keyboards & Synthesizers Shop By CategoryĬase Finder Drums & Percussion Shop By CategoryĬable Finder Microphones Shop By CategoryĬase Finder DJ Equipment Shop By CategoryĬable Finder Band & Orchestra Shop By Category Case Finder Live Sound & Lighting Shop By CategoryĬase Finder Software & Plug-ins Shop By Category

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